Using mystery shoppers gives a true reflection on how your brand or business is performing when face-to-face with the general public. Whether you have entertainment venues where customer service is key, a food chain looking for consistently high standards of food or a retail brand wanting to ensure that key messaging is adhered to – mystery shopping could be the best option for you.
A mystery visit is conducted by one of our national team, however unlike a normal visit they will be going in like a normal member of the public. They will be briefed in the criteria for the visit and what they need to discover during the time. The team then report back accurate, honest results through our app enabling you to fix any issues and heap praise on areas that performed well.