Using mystery shoppers gives a true reflection on how your brand or business is performing when face-to-face with the general public. Whether you have entertainment venues where customer service is key, a food chain looking for consistently high standards of food or a retail brand wanting to ensure that key messaging is adhered to – mystery shopping could be the best option for you.


A mystery visit is conducted by one of our national team, however unlike a normal visit they will be going in like a normal member of the public. They will be briefed in the criteria for the visit and what they need to discover during the time. The team then report back accurate, honest results through our app enabling you to fix any issues and heap praise on areas that performed well.

Why flexforce?

Our tactical field team are based in all areas of the UK and have great experience in not only mystery shopping but all other elements of field marketing. Working on an ad-hoc basis, we can complete your visits within a short period of time and deliver results immediately upon completion – giving you fast, actionable insight to continually improve your brand.


At every step of your journey you will have an experienced Account Manager, who will develop a campaign to suit your specific needs for your project to be the biggest success possible. We offer you recommendations and analysis that will help guide decision making process for your business beyond the activity.


We are just an email away from being able to help you ensure consistency throughout your brand. Simply complete the form below and one of our team will contact you as soon as possible to discuss your needs. Alternatively, you can call us on 01293 297900 where one of our Account Managers will be able to discuss your project there and then.

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